We are more than a service provider; we are curators of extraordinary experiences and stewards of wealth and lifestyle. Our philosophy is rooted in bespoke service, granting our clients exclusive access to the finest in luxury, emerging trends, and a global network of distinguished partners and industry specialists.
Headquartered in London, with a growing presence across the Globe our reach enables us to offer unparalleled solutions across all aspects of luxury and financial management. Innovation is at our core, and our clients’ satisfaction is the driving force behind everything we do.
At Insignia, we foster a culture of independent thinking, assertiveness, and collaboration, where each team member is empowered to contribute to our continued success and the delivery of extraordinary results.
Responsibilities:
- Handle and analyze incoming customer inquiries, offering tailored financial guidance to meet their needs quickly and efficiently.
- Collaborate with clients to provide in-depth advice on a range of financial and technical aspects, helping them make informed decisions about our services and products.
- Assist customers with a variety of tasks, including card issuance, blocking, closing accounts, and fraud verification, ensuring a seamless experience every time.
- Prepare comprehensive weekly reports and maintain detailed, organized tables for easy access to key data.
- Address customer complaints with urgency, providing prompt solutions and alternatives, while ensuring consistent follow-up to ensure total customer satisfaction.
- Utilize ICL/CRM systems and internal tools to streamline operations and improve efficiency.
- Provide continuous, round-the-clock support to meet client needs and ensure their peace of mind.
- Follow up on customer inquiries through timely calls and responses, keeping communication clear and effective.
- Coordinate calls and meetings for the Head of Customer/Sales, supporting the leadership team with logistics and scheduling.
- Actively contribute to quarterly customer surveys, using feedback to drive improvements and enhance the overall customer experience.
Requirements:
- Customer service background with previous experience in credit cards, banking/financial services, or the luxury industry and ultra high net worth clientele is highly valued.
- Proficiency in English at Level C (speaking, writing, reading), with additional language skills considered advantageous.
- Ability to thrive in a fast-paced environment while delivering excellent customer care.
- Demonstrated expertise in organizational skills, problem-solving, and customer service excellence.
- Keen attention to detail and proficiency in computer literacy, including Microsoft Office.
- Strong team player with the capacity to work independently and collaboratively.